Strategic management in tourism and hospitality with total quality management /
Don M. Magpantay, Augusto R. Matias and Angelie Marie L. Vizconde
- Sta. Cruz, Manila : Edric Publishing House, c2022
- 124 pages : illustrations ; 26 cm.
Includes bibliographical references.
Chapter 1. The nature of Strategic Planning -- Chapter 2. The Business vision and mission -- Chapter 3. Analyzing a company's external environment -- Chapter 4. Analyzing a company's resources and competitive position -- Chapter 5. Crafting a strategy: the quest for competitive advantage -- Chapter 6. Strategy Analysis and choice -- Chapter 7. Executing the strategies: Management and operations issues -- Chapter 8. Executing the startegies: Marketing, Finance/Accounting, R&D, and Mis Issues -- Chapter 9. Corporate Governance and Ethics -- Chapter 10. Total Quality Management Systems: Hospitality ang Tourism Management.
This book describe the strategic management process.