TY  - BOOK
AU  - Buenaventura, John Paul
AU  - Gutierrez, Liberty Buenaventura
TI  - Operations management in tourism and hospitality
SN  - 9789719655374
AV  - TX 911.3.M27 .B84 2023 
PY  - 2023///
CY  - Intramuros, Manila, Philippines
PB  - Mindshapers Co. Inc.
KW  - OPERATIONS MANAGEMENT
N1  - Includes bibliographical references; Lesson 1. Operations Management in Hospitality -- Lesson 2. Quality Service operations in tourism and hospitality -- Lesson 3. Recruitment in hospitality industry -- Lesson 4. Training & Developing Employees in Hospitality Industry -- Lesson 5. Employee Discipline -- Lesson 6. Operations strategy in Tourism and hospitality industry -- Lesson 7. Quality Management and control -- Lesson 8. Budget -- Lesson 9. Productivity -- Lesson 10 Efficiency and effectiveness -- Lesson 11. Supply Chain Operations -- Lesson 12. Sales Performance monitoring and labor cost -- Reference.
N2  - The course focuses on the basic concepts, issues and techniques for efficient and effective operations. It is concerned with the management of resources and activities that produce and deliver goods and services for customers
ER  -