Buenaventura, John Paul <br/><br/>
Operations management in tourism and hospitality / 
John Paul Buenaventura and Liberty Buenaventura-Gutierrez 
 - Intramuros, Manila, Philippines :  Mindshapers Co. Inc.,  c2023 
 - x, 164 pages ;  26 cm. 
<br/><br/>Includes bibliographical references. 
<br/><br/>Lesson 1. Operations Management in Hospitality -- Lesson 2. Quality Service operations in tourism and hospitality -- Lesson 3. Recruitment in hospitality industry -- Lesson 4. Training & Developing Employees in Hospitality Industry -- Lesson 5. Employee Discipline -- Lesson 6. Operations strategy in Tourism and hospitality industry -- Lesson 7. Quality Management and control -- Lesson 8. Budget -- Lesson 9. Productivity -- Lesson 10 Efficiency and effectiveness -- Lesson 11. Supply Chain Operations -- Lesson 12. Sales Performance monitoring and labor cost -- Reference.  
<br/><br/> The course focuses on the basic concepts, issues and techniques for efficient and effective operations. It is concerned with the management of resources and activities that produce and deliver goods and services for customers. 
<br/><br/><label>ISBN: </label>9789719655374 
<br/><br/><label>Subjects--Topical Terms: </label><br/>OPERATIONS MANAGEMENT
<br/><br/><label>LC Class. No.: </label>TX 911.3.M27 .B84 2023