TY  - BOOK
AU  - Susskind, Alex;Maynard, Mark 
TI  - The Next frontier of restaurant management: harnessing data to improve guest service and enhance the employee experience 
SN  - 9781501736513
AV  - TX 911.3.M27 .N49 2019 
PY  - 2019///
CY  - Ithaca
PB  - Cornell University Press
KW  - RESTAURANT MANAGEMENT
N1  - Includes index; Introduction : our evolving service environment --  How organizational standards and coworker support improve restaurant service / Alex M. Susskind, K. Michele Kacmar, and Carl P. Borchgrevink --  Guest satisfaction and restaurant performance / Sachin Gupta, Edward McLaughlin, and Miguel Gomez --  The relationship of service providers' perceptions of service climate to guest satisfaction, return intentions, and firm performance / Alex M. Susskind, K. Michele Kacmar, and Carl P. Borchgrevink --  A look at the relationship between service failures, guest satisfaction, and repeat-patronage intentions of casual dining guests / Alex M. Susskind and Anthony Viccari --  Communication richness : why some guest complaints go straight to the top and other do not / Alex M. Susskind --  Examining the effects of full-spectrum lighting in a restaurant / Stephani K.A. Robson and Sheryl E. Kimes --  Don't sit so close to me : restaurant table characteristics and guest satisfaction / Stephani K.A. Robson and Sheryl E. Kimes --  Customer-facing payment technology in the US restaurant industry / Sheryl E. Kimes and Joel E. Collier --  Guests' reactions to tabletop technology in full-service restaurants / Alex M. Susskind, Saqib Awan, Ron Parikh, and Rajat Suri --  The influence of tabletop technology in full-service restaurants / Alex M. Susskind and Benjamin Curry --  Conclusion : the human function
N2  - Provides managers, employees, and students with tools to better understand the complexities of the restaurant business and how to use those tools to improve business operations
ER  -