TY - BOOK AU - Bloomstrom, Duena TI - People before tech: the importance of psychological safety and teamwork in the digital age SN - 9781472985453 AV - HF 5549 .B56 2021 PY - 2021/// CY - London, United Kingdom PB - Bloomsbury Business KW - PERSONNEL MANAGEMENT N1 - Includes index; Chapter 1. Work today, work tomorrow -- Chapter 2. Process versus people - Agile, WoW and WoT -- Chapter 3. Teams and the search for high performance -- Chapter 4. Psychological safety - The only lever for high performance -- Chapter 5. Putting a number on psychological safety and emotional intelligence -- Chapter 6. Soft skills are hard -- Chapter 7. What happens next and the post-pandemic world of work -- Appendix: Interview with Gene Kim, award-winning CTO, researcher and author N2 - Businesses across all sectors now realize that, if they intend on staying competitive in the 21st century, then they must embrace new innovative technologies such as AI, automation and digital platforms. But many business leaders have become too focused upon digital transformation, leading them to neglect other vital elements of their organization. Built upon fascinating research and an international array of case studies, People Before Tech is an incisive examination of how organizations--through their digital transformations--become stranded with optimized teams and disenfranchised employees ER -