TY  - BOOK
AU  - Cornell, Daryl Ace V.
AU  - Manzano, Ronald G. 
TI  - Quality service management in tourism and hospitality
SN  - 9786210403794
AV  - TX 911.3.M27 .C67q 2020 
PY  - 2020///
CY  - Quezon City, Philippines
PB  - Rex Book Store
KW  - TOURISM -- MANAGEMENT
N1  - Includes bibliographical references and index; Chapter 1. Introduction to quality Service management in tourism and hospitality -- Chapter 2. Guestology --Chapter 3. Strategies for quality service in tourism and Hospitality -- Chapter 4. The Guest and the service setting -- Chapter 5. Service Staffing in tourism and hospitality industry -- Chapter 6. Designing and Managing Service -- Chapter 7. Balancing demand and productive capacity for quality service -- Chapter 8. Co-creation of quality service -- Chapter 9. Service failures and service recovery -- Chapter 10. Service excellence and leadership -- References -- photo Attribution -- Index
N2  - This textbook came into being as a response to the need of having a textbook specific to the course Quality Service Management under the Hospitality Tourism Management program
ER  -