Cornell, Daryl Ace V. <br/><br/>
Quality service management in tourism and hospitality / 
Daryll Ace C. Cornell and Ronald G. Manzano 
 - First Edition. 
 - Quezon City, Philippines :  Rex Book Store,  c2020 
 - 165 pages ;  26 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Chapter 1. Introduction to quality Service management in tourism and hospitality -- Chapter 2. Guestology --Chapter 3. Strategies for quality service in tourism and Hospitality -- Chapter 4. The Guest and the service setting -- Chapter 5. Service Staffing in tourism and hospitality industry -- Chapter 6. Designing and Managing Service -- Chapter 7. Balancing demand and productive capacity for quality service -- Chapter 8. Co-creation of quality service -- Chapter 9. Service failures and service recovery -- Chapter 10. Service excellence and leadership -- References -- photo Attribution -- Index. 
<br/><br/> This textbook came into being as a response to the need of having a textbook specific to the course Quality Service Management under the Hospitality Tourism Management program. 
<br/><br/><label>ISBN: </label>9786210403794 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TOURISM -- MANAGEMENT
<br/><br/><label>LC Class. No.: </label>TX 911.3.M27 .C67q 2020