TY  - BOOK
AU  - Arenas, Chester Dave G.
TI  - Quality service management in tourism and hospitality industry
SN  - 9786218179141
AV  - TX 911.3.M27 .A74 2021 
PY  - 2021///
CY  - Manila, Philippines
PB  - Edric Publishing House
KW  - TOURISM -- MANAGEMENT
N1  - Includes bibliographical references; Chapter 1 : Introduction to total quality management in hospitality and tourism industry -- Chapter 2 : Significance of quality in hospitality and tourism industry -- Chapter 3 : The concept of service quality -- Chapter 4 : Customer service strategy -- Chapter 5 : Managing service staff -- Chapter 6 : Professional service skills -- Chapter 7 : Understanding service applications
N2  - This book includes significance of quality in hospitality and tourism industry, most famous models that measures quality service, role of service in the hospitality industry, major objectives of hospitality performance, guidelines in providing great experience for guest, process of hiring and managing hospitality staff, strategies to motivate and empower and empower employees in the hospitality industry
ER  -