Arenas, Chester Dave G. <br/><br/>
Quality service management in tourism and hospitality industry / 
Chester Dave G. Arenas 
 - Manila, Philippines :  Edric Publishing House,  c2021 
 - 113 pages ;  25 cm. 
<br/><br/>Includes bibliographical references. 
<br/><br/>Chapter 1 : Introduction to total quality management in hospitality and tourism industry -- Chapter 2 : Significance of quality in hospitality and tourism industry -- Chapter 3 : The concept of service quality -- Chapter 4 : Customer service strategy -- Chapter 5 : Managing service staff -- Chapter 6 : Professional service skills -- Chapter 7 : Understanding service applications. 
<br/><br/> This book includes significance of quality in hospitality and tourism industry, most famous models that measures quality service, role of service in the hospitality industry, major objectives of hospitality performance, guidelines in providing great experience for guest, process of hiring and managing hospitality staff, strategies to motivate and empower and empower employees in the hospitality industry. 
<br/><br/><label>ISBN: </label>9786218179141 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TOURISM -- MANAGEMENT
<br/><br/><label>LC Class. No.: </label>TX 911.3.M27 .A74 2021