TY  - BOOK
AU  - Sharma, Sunil
TI  - Total quality management: concepts, strategy and implementation for operational excellence 
SN  - 9789351502814
AV  - HD 62.15 .S53 2018 
PY  - 2018///
CY  - New Delhi, India
PB  - Sage
KW  - TOTAL QUALITY MANAGEMENT
N1  - Includes index; Chapter 1: TQM: Evolution, models and frameworks -- Chapter 2: TQM and design -- Chapter 3: TQM and organisation -- Chapter 4: TQM and purchasing and supply management -- Chapter 5: Statistical process control -- Chapter 6: The six sigma approach -- Chapter 7: TQM and advanced manufacturing technology and systems -- Chapter 8: TQM and the customer -- Chapter 9: Toolkit for TQM -- Chapter 10: Quality management systems -- Chapter 11: Concurrent implementation of QMS, EMS, and OHSAS: integrated management systems
N2  - Must-have textbook that discusses total quality management (TQM) as a strategy rather than just a technique and provides a comprehensive overview of how TQM helps in attaining operational and business excellence, leading to customer satisfaction
ER  -