Sharma, Sunil <br/><br/>
Total quality management :  concepts, strategy and implementation for operational excellence / 
Sunil Sharma 
 - New Delhi, India :  Sage,  c2018 
 - xxxi, 436 pages :  illustrations ;  24 cm 
<br/><br/>Includes index. 
<br/><br/>Chapter 1: TQM: Evolution, models and frameworks -- Chapter 2: TQM and design -- Chapter 3: TQM and organisation -- Chapter 4: TQM and purchasing and supply management -- Chapter 5: Statistical process control -- Chapter 6: The six sigma approach -- Chapter 7: TQM and advanced manufacturing technology and systems -- Chapter 8: TQM and the customer -- Chapter 9: Toolkit for TQM -- Chapter 10: Quality management systems -- Chapter 11: Concurrent implementation of QMS, EMS, and OHSAS: integrated management systems. 
<br/><br/> Must-have textbook that discusses total quality management (TQM) as a strategy rather than just a technique and provides a comprehensive overview of how TQM helps in attaining operational and business excellence, leading to customer satisfaction. 
<br/><br/><label>ISBN: </label>9789351502814 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TOTAL QUALITY MANAGEMENT
<br/><br/><label>LC Class. No.: </label>HD 62.15 .S53 2018