Crutcher, C. William <br/><br/>
Managing service excellence :  the ultimate guide to building and maintaining a customer-centric organization / 
C. William Crutcher 
 - [London] :  Diamin Publishing,  c2017 
 - xvi, 162 pages ;  23 cm. 
<br/><br/> Managing service excellence :, Managing 
<br/><br/> This book focuses on the skils required to consistently deliver and manage excellence in customer service. By design, it is not a step-by-step outline, but instead explores the diverse topics integra to providing effective customer service. It is written for anyone committed to putting the customer first -- from the frontline customer service reoresentative to the leader dedicated to developing and sustaining that all-important customer-centric culture 
<br/><br/><label>ISBN: </label>9780692985717 
<br/><br/><label>LC Class. No.: </label>HF 5415.5 .C78 2017