TY  - BOOK
AU  - Besterfield, Dale H.
AU  - Michna, Carol Besterfield;Besterfield, Glen H.;Sacre, Mary Besterfield;Urdwareshe, Hemant;Urdwareshe, Rashmi
TI  - TQM: total quality management 
SN  - 9789353066314
AV  - HD 62.15 .B47 2019 
PY  - 2019///
CY  - India
PB  - Pearson
KW  - TOTAL QUALITY MANAGEMENT
N1  - Includes bibliographical references and index; 1. Introduction -- 2. Leadership -- 3. Customer satisfaction -- 4. Employee involvement -- 5. Continuous process improvement -- 6. Supplier partnership -- 7. Performance measures -- 8. Benchmarking -- 9. Information technology -- 10. Quality management systems -- 11. Environmental and occupational health and safety management system --12. Quality function deployment -- 13. Quality by design -- 14. Failure mode and effect analysis -- 15. Products liability -- 16. Total productive maintenance -- 17. Management tools -- 18. Statistical process control -- 19. Experimental design -- 20. Taguchi's quality engineering
N2  - This book provides a fundamental, yet comprhensive, coverage of TQM. It covers not only the principle and practices, but also the tools and techniques. A practical state-of-the-art approach is stressed throughout.Sufficient theory is presented to ensure that the reader has a sound understanding of the basic concepts. Mathematical techniques are reduced to simple mathematics or developedin the form of tables and charts
ER  -