Gibson, Philip

Cruise operations management : hospitality perspectives / Philip Gibson and Richard Parkman - Third edition. - New York : Routledge, c2019 - xix, 379 pages : illustrations, map ; 24 cm.

Includes bibliographical references and index.

1: Contemporary Cruise Operations -- 2: Selling Cruises and Cruise Products -- 3: Maritime Issues and Legislation -- 4: Cruise Geography -- 5: Planning the Itinerary -- 6: Working Onboard -- 7: Guest Services -- 8: Managing Food and Drink Operations -- 9: Managing Facilities -- 10: Health,safety and security -- 11: Talent Management and Training -- 12: Leadership in the Cruise Industry -- 13: Managing Integrated Operations -- 14: Cruise Management Resources.

Cruise Operations Management: Hospitality Perspectives offers a comprehensive and contextualised overview of hospitality services for the cruise industry. As well as providing a background to the cruise industry, it also looks deeper into the management issues, providing a practical guide for students and professionals alike.

9781138505179


OCEAN TRAVEL -- MANAGEMENT

G 550 .G53 2019