Cruise operations management : hospitality perspectives /
Philip Gibson and Richard Parkman
- Third edition.
- New York : Routledge, c2019
- xix, 379 pages : illustrations, map ; 24 cm.
Includes bibliographical references and index.
1: Contemporary Cruise Operations -- 2: Selling Cruises and Cruise Products -- 3: Maritime Issues and Legislation -- 4: Cruise Geography -- 5: Planning the Itinerary -- 6: Working Onboard -- 7: Guest Services -- 8: Managing Food and Drink Operations -- 9: Managing Facilities -- 10: Health,safety and security -- 11: Talent Management and Training -- 12: Leadership in the Cruise Industry -- 13: Managing Integrated Operations -- 14: Cruise Management Resources.
Cruise Operations Management: Hospitality Perspectives offers a comprehensive and contextualised overview of hospitality services for the cruise industry. As well as providing a background to the cruise industry, it also looks deeper into the management issues, providing a practical guide for students and professionals alike.