TY  - BOOK
AU  - Domingo, Rene T.
TI  - Quality means survival: caveat vendidor, let the seller beware 
SN  - 9814096873
AV  - HD 62.15 .D67 2004 
PY  - 2004///
CY  - Singapore
PB  - Pearson Education South Asia Pte Ltd
KW  - QUALITY MANAGEMENT
N1  - Includes index; Part 1. Why worry about quality? -- Part 2. Making Quality Happen -- Part 3. How "Total" is your quality
N2  - This work shows the reader why and how bad quality has destroyed companies, careers, customers, competitors and civilians. It shows why product recalls, environmental disasters, government red tape, medical malpractice and dissatisfied customers have the same root cause: quality management
ER  -