Hotel housekeeping : operations and management /
G. Raghubalan and Smritee Raghubalan
- Third edition
- New Delhi, India : Oxford University Press, c2015
- xx, 790 pages : illustrations ; 24 cm.
Includes bibliographical references.
Preface ; 1. The Hotel Industry-An Overview-- 2. The Housekeeping Department-- 3. Managing Housekeeping Personnel-- 4. Contracts and Outsourcin-- 5. Planning Housekeeping Operations-- 6. Daily Routines and Systems-- 7. Housekeeping Inventories-- 8. Composition, Care, and Cleaning of Different Surfaces-- 9. Hotel Guestrooms-- 10. Standard Contents of a Guestroom-- 11. Cleaning Guestrooms-- 12. Cleaning Public Areas-- 13. Supervision in Housekeeping-- 14. Housekeeping Control Desk-- 15. Budgeting for Housekeeping Expenses-- 16. Textiles-- 17. Linen and Laundry Operations-- 18. Uniforms-- 19. Sewing Room-- 20. Safety and Security-- 21. Ergonomics in Housekeeping-- 22. Pest Control and Waste Disposal-- 23. Internal Environment-- 24. Interior Designing-- 25. Interior Decoration-- 26. Facilities Planning and Facilities Management (new chapter) -- Property Operations-- 32. Changing Trends in Housekeeping
Hotel Housekeeping 3e is a comprehensive textbook for students of hotel management. The text introduces students to the all aspects of housekeeping.