Medina, Roberto G. <br/><br/>
Hotel and resort front office management / 
Roberto G. Medina 
 - Intramuros, Manila, Philippines :  Unlimited Books Library Services and Publishing Inc.,  c2016 
 - x, 242 pages:  illustrations ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Chapter1. Introduction -- Chapter2. Hotel organization and management -- Chapter3. Hotel departments -- Chapter4. Front office management -- Chapter5. Front office communication -- Chapter6. Reservations -- Chapter7. Reception -- Chapter8. Housekeeping -- Chapter9. Uniformed services . 
<br/><br/> Suggested item for mini-research are also included to provide teachers and students with guides to research topics. A mini case for each chapter is also provided to help students to get some exposure to decision-making. In addition, each chapters ends with an exercise. 
<br/><br/><label>ISBN: </label>9789719654209 
<br/><br/><label>Subjects--Topical Terms: </label><br/>HOTEL AND RESORT MANAGEMENT
<br/><br/><label>LC Class. No.: </label>TX 911 .M43 2016