TY  - BOOK
AU  - Medina, Roberto G.
TI  - Hotel and resort front office management
SN  - 9789719654209
AV  - HB 171.5 .M33 2011 
PY  - 2011///
CY  - Mandaluyong City, Philippines
PB  - National Book Store
KW  - HOTEL AND RESORT MANAGEMENT
N1  - Includes bibliographical references and index; Chapter1. Introduction -- Chapter2. Hotel organization and management -- Chapter3. Hotel departments -- Chapter4. Front office management -- Chapter5. Front office communication -- Chapter6. Reservations -- Chapter7. Reception -- Chapter8. Housekeeping -- Chapter9. Uniformed services
N2  - Suggested item for mini-research are also included to provide teachers and students with guides to research topics. A mini case for each chapter is also provided to help students to get some exposure to decision-making. In addition, each chapters ends with an exercise
ER  -