TY  - BOOK
AU  - Batten, Joe
TI  - Building a total quality culture
SN  - 9781560521761
AV  - HD 62.15 .B33 1992 
PY  - 1992///
CY  - California
PB  - Crisp Publication, Inc.
KW  - INDUSTRIAL MANAGEMENT
N1  - Includes bibliographical references; The path to the future -- The new leaders -- Making quality possibilities come true -- Peak performance at all levels -- Winners can be grown -- Tomorrow's culture
N2  - This book presents an approach that systematically designs and builds a culture in which a total emphasis on quality reaches and affects all policies, practices, processes and people
ER  -