Building a total quality culture /
Joe Batten
- California : Crisp Publication, Inc., c1992
- vii, 88 pages ; 26 cm.
Includes bibliographical references.
The path to the future -- The new leaders -- Making quality possibilities come true -- Peak performance at all levels -- Winners can be grown -- Tomorrow's culture
This book presents an approach that systematically designs and builds a culture in which a total emphasis on quality reaches and affects all policies, practices, processes and people.