TY  - BOOK
AU  - Whiteley, Richard C.
TI  - The Customer-driven company: moving from talk to action 
SN  - 9780201608137
AV  - HF 5415.5 .W56 1991  
PY  - 1991///
CY  - Massachusetts
PB  - Addision-Wesley Publishing Company
KW  - CUSTOMER RELATIONS
N1  - Includes index
ER  -