Whiteley, Richard C. <br/><br/>
The Customer-driven company :  moving from talk to action / 
Richard C. Whiteley 
 - Massachusetts :  Addision-Wesley Publishing Company,  c1991 
 - 308 pages :  illustrations ;  24 cm. 
<br/><br/>Includes index. 
<br/><br/><label>ISBN: </label>9780201608137 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER RELATIONS
<br/><br/><label>LC Class. No.: </label>HF 5415.5 .W56 1991