Evans, James R. <br/><br/>
Total quality management / 
James R. Evans and William M. Lindsay 
 - Ninth edition 
 - Andover, Mass. :  Cengage Learning Asia Pte Ltd,  c2014 
 - xxi, 697 pages :  illustrations ;  27 cm 
<br/><br/>Includes bibliographical references and index.  
<br/><br/>Part 1: Principles of quality -- Introduction to quality -- Foundations of quality management -- Customer focus -- Workforce focus -- Process focus -- Part 2 : Tools and techniques for quality -- Statistical methods in quality management -- Design for quality and product excellence -- Measuring and controlling quality -- Process improvement and six sigma -- Part 3 : Beyond quality management : managing for performance excellence -- The Baldrige framework for performance excellence -- Strategy and performance excellence -- Measurement and knowledge management for performance excellence -- Leadership for performance excellence -- Building and sustaining quality and performance excellence 
<br/><br/> The ninth edition of managing for quality and performance excellence continues to embrace the fundamental principles, criteria, and historical foundations of total quality, while providing a foundation for understanding and applying technical tools and performance excellence from an enterprise perspective. 
<br/><br/><label>ISBN: </label>9789814633314 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TOTAL QUALITY MANAGEMENT
<br/><br/><label>LC Class. No.: </label>HD 62.15 .E93 2014