TY  - BOOK
AU  - Evans, James R.
AU  - Lindsay, William
TI  - Total quality management
SN  - 9789814633314
AV  - HD 62.15 .E93 2014  
PY  - 2014///
CY  - Andover, Mass.
PB  - Cengage Learning Asia Pte Ltd
KW  - TOTAL QUALITY MANAGEMENT
N1  - Includes bibliographical references and index.; Part 1: Principles of quality -- Introduction to quality -- Foundations of quality management -- Customer focus -- Workforce focus -- Process focus -- Part 2 : Tools and techniques for quality -- Statistical methods in quality management -- Design for quality and product excellence -- Measuring and controlling quality -- Process improvement and six sigma -- Part 3 : Beyond quality management : managing for performance excellence -- The Baldrige framework for performance excellence -- Strategy and performance excellence -- Measurement and knowledge management for performance excellence -- Leadership for performance excellence -- Building and sustaining quality and performance excellence
N2  - The ninth edition of managing for quality and performance excellence continues to embrace the fundamental principles, criteria, and historical foundations of total quality, while providing a foundation for understanding and applying technical tools and performance excellence from an enterprise perspective
ER  -