TY - BOOK AU - Jucutan, Myra Lao- AU - Lao, Felix M. Jr. TI - 101 principles of marketing : : understanding the 5Ps SN - 9789712723728 AV - HF 5415 .J83 2010 PY - 2010/// CY - Mandaluyong City PB - Anvil Publishing Inc. KW - MARKETING N1 - I. Product -- II. Price -- III. Place -- IV. Promotion -- V. Participation N2 - With the advent of technology, a new term "Customer Relationship Management (CRM) has emerged ER -