101 principles of marketing : understanding the 5Ps /
Myra Lao-Jucutan and Felix M. Lao, Jr.
- Mandaluyong City : Anvil Publishing Inc., c2010.
- xii, 138 pages ; 18 cm.
I. Product -- II. Price -- III. Place -- IV. Promotion -- V. Participation.
With the advent of technology, a new term "Customer Relationship Management (CRM) has emerged.