TY - BOOK AU - Andres, Thomas Q.D. TI - Total quality management in the Philippine industrial setting: a manual SN - 9718967419 AV - HD 62.15 .A56 1996 PY - 1996/// CY - Quezon City, Philippines PB - Giraffe Books N1 - Includes bibliographical references; Chapter 1. The Nature of TQM -- Chapter 2. Setting TQM Standards of Excellence -- Chapter 3. Implementing TQM -- Chapter 4. TQM Phase O : Preparation -- Chapter 5. TQM Phase 1 : Planning -- Chapter 6.TQM Phase 2. Assessment -- Chapter 7. TQM Phase 3 : Implementation -- Chapter 8. TQM Phase 4 : Diversification -- Chapter 9. Drawing the Implementation Schedule -- Chapter 10: Estimating Implementation Resources ER -