Office management : principles and practices /
Gregorio S. Miranda and Carmelita Miranda Gow
- Third Edition.
- Mandaluyong City, Philippines : National Book Store, c1994
- xiv, 209 pages ; 22 cm.
Includes bibliographical references.
CHAPTER 1. The office in today's world of business -- 2. Organizing for office operations -- 3. Office layout and working conditions -- 4. Office equipment and machines -- 5. Selection and placement -- 6. Personnel testing -- 7. Training -- 8. Office manuals -- 9. Supervising employees -- 10. Maintaining discipline -- 11. Motivating employees -- 12. Employee relations and morale -- 13. Communication in business -- 14. How to prepare business letters -- 15. Records management -- 16. Performance review and methods improvement -- 17. Health and safety in the office.
The office function is nothing new. in fact, it has been in existence for countless centuries and is evolving as an important phase of business administration.