TY  - BOOK
AU  - Rentz, Kathryn
AU  - Lentz, Paula
TI  - Business communication
SN  - 9780073403229
AV  - HF 5718 .R46 2015 
PY  - 2015///
CY  - Boston, Massachusetts
PB  - McGraw Hill Education
KW  - BUSINESS COMMUNICATION
N1  - Part One: UNDERSTANDING BUSINESS COMMUNICATION -- Chapter 1: Communicating in the Workplace -- Chapter 2. Understanding the writing process -- Part Two: MASTERING WRITING AND PRESENTATION BASICS -- Chapter 3: Using Visuals in Written and Oral Communication -- Chapter 4: Using an Appropriate Style  Part Three: WRITING EFFECTIVE MESSAGES -- Chapter 5: Writing Good-News and Neutral Messages -- Chapter 6: Writing Bad-News Messages -- Chapter 7: Writing Persuasive Messages and Proposals -- Part Four: WRITING EFFECTIVE REPORTS -- Chapter 8: Researching and Writing Reports -- Chapter 9: Writing Short Reports -- Part Five: DEVELOPING ADDITIONAL BUSINESS COMMUNICATION SKILLS -- Chapter 10: Communicating Orally -- Chapter 11: Communicating in the Job Search
ER  -