Rentz, Kathryn <br/><br/>
Business communication / 
Kathryn Rentz and Paula Lentz 
 - Third edition 
 - Boston, Massachusetts :  McGraw Hill Education,  c2015 
 - xvi, 347 pages :  illustrations ;  28 cm. 
<br/><br/>Part One: UNDERSTANDING BUSINESS COMMUNICATION -- Chapter 1: Communicating in the Workplace -- Chapter 2. Understanding the writing process -- Part Two: MASTERING WRITING AND PRESENTATION BASICS -- Chapter 3: Using Visuals in Written and Oral Communication -- Chapter 4: Using an Appropriate Style  Part Three: WRITING EFFECTIVE MESSAGES -- Chapter 5: Writing Good-News and Neutral Messages -- Chapter 6: Writing Bad-News Messages -- Chapter 7: Writing Persuasive Messages and Proposals -- Part Four: WRITING EFFECTIVE REPORTS -- Chapter 8: Researching and Writing Reports -- Chapter 9: Writing Short Reports -- Part Five: DEVELOPING ADDITIONAL BUSINESS COMMUNICATION SKILLS -- Chapter 10: Communicating Orally -- Chapter 11: Communicating in the Job Search  
<br/><br/><label>ISBN: </label>9780073403229 
<br/><br/><label>Subjects--Topical Terms: </label><br/>BUSINESS COMMUNICATION
<br/><br/><label>LC Class. No.: </label>HF 5718 .R46 2015