TY - BOOK AU - Hawkins, Norval A. TI - The selling process: a handbook of salesmanship principles AV - HF 5438 .H39 [2015] PY - 2015/// CY - Detroit PB - Leopold Classic Library KW - SELLING -- HANDBOOK N1 - CHAPTER I.THE SALES: First Factor of the Selling Process -- II. The man: Second Factor of the Selling Process -- III. The ship (or art): Third Factor of the Selling Process -- IV. Preparation: First of the Preparatory Steps of the Sale -- V. Prospecting: Second of the Preparatory Steps of the Sale -- VI. Approach and Audience: Third of the Preparatory Steps of the Sale -- VII. Sizing Up the buyer: First of the Presentation Steps of the Sale -- VIII. Gaining attention and awakening interest: Second of the Presentation Steps of the Sale -- IX. Persuading and creating desire: First of the Convincing Steps of the Sale -- X. Handling objections: Second of the Convincing Steps of the Sale -- XI. Securing decision and obtaining signature: First of the Closing Steps of the Sale -- XII. The get-away and lead to future orders: Second of the Closing Steps of the Sale ER -