TY  - BOOK
AU  - Evans, James R.
TI  - Managing for quality and performance excellence
SN  - 9781305662544
AV  - TS 156 .E93 2017 
PY  - 2017///
CY  - Australia
PB  - Cengage Learning Asia Pte Ltd
KW  - QUALITY CONTROL
N1  - Includes bibliographical references and index; Principles of quality -- Tools and techniques for quality -- Beyond quality management : managing for performance excellence
N2  - This book focuses on three main concepts : the foundation principles of quality management; tools and techniques to drive and support design, control, and improvement of quality; and the organizational view performance excellence as reflected by the Malcolm Baldridge criteria
ER  -