Evans, James R. <br/><br/>
Managing for quality and performance excellence / 
James R. Evans 
 - Tenth edition 
 - Australia :  Cengage Learning Asia Pte Ltd,  c2017 
 - xx, 701 pages :  illustrations ;  26 cm 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Principles of quality -- Tools and techniques for quality -- Beyond quality management : managing for performance excellence 
<br/><br/> This book focuses on three main concepts : the foundation principles of quality management; tools and techniques to drive and support design, control, and improvement of quality; and the organizational view performance excellence as reflected by the Malcolm Baldridge criteria. 
<br/><br/><label>ISBN: </label>9781305662544 
<br/><br/><label>Subjects--Topical Terms: </label><br/>QUALITY CONTROL
<br/><br/><label>LC Class. No.: </label>TS 156 .E93 2017