Fitzsimmons, James A. <br/><br/>
Service management:  operations, strategy, information technology / 
James A. Fitzsimmons, Mona J. Fitzsimmons and Sanjeev K. Bordoloi 
 - Eight Edition 
 - New York :  McGraw Hill Education,  c2015 
 - xviii, 524 pages ;  27 cm. 
<br/><br/>Includes index. 
<br/><br/>Part 1. Understanding services -- Part 2. Designing the service enterprise -- Part 3. Managing service operations -- Part 4. Quantitative models for service management. 
<br/><br/><label>ISBN: </label>9789814714051 
<br/><br/><label>Subjects--Topical Terms: </label><br/>SERVICE MANAGEMENT
<br/><br/><label>LC Class. No.: </label>HD 9980.5 .F58 2015