TY  - BOOK
AU  - Evans, James R.
TI  - Quality and performance excellence: management, organization, and strategy 
SN  - 9781305662223
AV  - HD 62.15 .E93 2017  
PY  - 2017///
CY  - Australia
PB  - Cengage Learning Asia Pte Ltd
N2  - The book presents the basic principles and tools associated with quality and performance excellence and provides many illustrations and end-of-chapter cases that can be used as the basis for class discussion
ER  -