TY  - BOOK
AU  - Rosemann, Michael ;Brocke, Jan vom
TI  - Handbook on business process management 1: introduction, methods, and information systems 
SN  - 9783642450990
AV  - HF 5548.2 .B76 2015 
PY  - 2015///
CY  - Berlin
PB  - Springer Berlin Springer
KW  - BUSINESS -- PROCESS
N1  - Includes index; Part I. Introduction -- Part II. Methods -- Part III. Information Technology
N2  - Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. Selected case studies complement their views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM
ER  -