TY  - BOOK
TI  - ITIL Practitioner guide
SN  - 9780113314874
AV  - T 58.64 .I85 2016 
PY  - 2016///
CY  - United Kingdom
PB  - Axelos Global Best Practice
KW  - SERVICE MANAGEMENT
N1  - Includes bibliographical references and index; Chapter1. Introduction -- Chapter2. Guiding Principles -- Chapter3. The CSI approach -- Chapter4. Metrics and Measurements -- Chapter5. Communication -- Chapter6. Organizational Change Management -- Chapter7. Toolkit
N2  - ITL's best practices are based upon the practical experience of thousands of organizations from around the world. Anyone who adopts ITIL will benefit from many years of hard-earned knowledge
ER  -