ITIL Practitioner guide. 

 - United Kingdom :  Axelos Global Best Practice,  c2016 
 - x, 166 pages :  color illustrations ;  28 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Chapter1. Introduction -- Chapter2. Guiding Principles -- Chapter3. The CSI approach -- Chapter4. Metrics and Measurements -- Chapter5. Communication -- Chapter6. Organizational Change Management -- Chapter7. Toolkit . 
<br/><br/> ITL's best practices are based upon the practical experience of thousands of organizations from around the world. Anyone who adopts ITIL will benefit from many years of hard-earned knowledge. 
<br/><br/><label>ISBN: </label>9780113314874 
<br/><br/><label>Subjects--Topical Terms: </label><br/>SERVICE MANAGEMENT
<br/><br/><label>LC Class. No.: </label>T 58.64 .I85 2016