TY  - BOOK
AU  - Thomas, Jenny
TI  - A nurse's survival guide to leadership and management on the ward
SN  - 9781437717471
AV  - RA 971 .T46 2009 
PY  - 2009///
CY  - Edinburg, New York
PB  - Churchill Livingstone
N1  - Includes bibliographical references and index; Chapter 1 Be clear about your role and responsibilities -- Chapter 2 Define and prioritise your workload -- Chapter 3 Create a positive working environment -- Chapter 4 Manage and treat your staff well -- Chapter 5 Make sure care is patient-centred -- Chapter 6 Get your budget right -- Chapter 7 Respond well to complaints -- Chapter 8 Instigate a rolling recruitment programme -- Chapter 9 Be politically aware -- Chapter 10 Look after yourself -- Chapter 11 Be a good role model -- Chapter 12 Manage your manager -- Chapter 13 Manage difficult people and different situation -- Chapter 14 Manage difficult staff -- Chapter 15 Get the best advice -- Chapter 16 Question external directives
N2  - A guide to situations and problems faced by ward managers, sisters and charge nurses. It covers leadership and management related to the situations that arise daily on the ward
ER  -