TY  - BOOK
AU  - Kotchevar, Lendal H.
AU  - Luciani, Valentino
TI  - Presenting service: the ultimate guide for the foodservice professional 
SN  - 9780471475781
AV  - TX 911 .K68 2006 
PY  - 2006///
CY  - Hoboken, New Jersey
PB  - John Wiley & Son, Inc.
KW  - FOOD SERVICE
N1  - Includes index; A historical overview of service -- The professional server -- Exceeding people's needs -- Service mise en place -- Service in various industry segments -- Service areas and equipment -- Classic service styles -- Serving the meal -- Bar and beverage service -- Management's role in service -- Table etiquette
N2  - "Service starts when a customer walks into a restaurant and doesn't end until he or she walks out. Presenting Service, Second Edition, is an up-to-date, hands-on guide for managers that presents the essential skills and know-how to direct a foodservice staff through a successful, completely enjoyable dining experience." "Packed with checklists, objectives, key terms, and chapter summaries and reviews, this Second Edition features a new chapter on bar and beverage service that includes coverage of specialty coffees as well as insightful cocktail and wine service advice for better serving and recommending alcoholic and nonalcoholic beverages to guests."
ER  -