TY  - BOOK
AU  - Rabbitt, John T.
AU  - Bergh, Peter A.
TI  - The ISO 9000 book: a global competitor's guide to compliance and certification 
SN  - 052776258X
AV  - TS 156 .R25 1994 
PY  - 1994///
CY  - White Plains, N.Y.
PB  - Quality Resources
KW  - QUALITY CONTROL STANDARD
N1  - Includes index; 1. How did we get here? --- 2. Why all the fuss? -- 3. What if we don't do it? -- 4.  The Road to discovery -- 5. How will we ever be ready in time -- 5. How will we ever be ready in time? -- 6. What do they really mean?
N2  - The "good old days" are gone. Your customers are changing in response to new global competitive pressures. Some of your customers might already have asked you about the ISO 9000 series quality standards and your intentions in this regard. You are not alone. No matter what business you are in, you will eventually be asked, "Are you ISO certified?" In the U. K., just about every business, from the large multinationals to the local rubbish collector, has pursued or is pursuing certification
ER  -