TY - BOOK AU - Walker, John R. AU - Miller, Jack E. TI - Study guide to accompany supervision in the hospitality industry SN - 9780470284728 AV - TX 911.3.P4 .W35s 2010 PY - 2010/// CY - New Jersey PB - John Wiley & Son, Inc. KW - HOSPITALITY INDUSTRY -- PERSONNEL MANAGEMENT -- STUDY GUIDES N1 - Leading human resources, equal opportunity, diversity, and planning -- Part 2. Sourcing, compensation, and benefits -- Part 3. Performance leadership -- Part 4. Maintaining high performance -- Part 5. Human resources leadership N2 - Human resources are led, not managed. Supervision in the Hospitality Industry: Leading Human Resources, Sixth Edition is about leading the people who cook, serve, tend bar, check guests in and out, carry bags, clean rooms, mop floors--the people on whom success or failure of every hospitality enterprise depends ER -