Quality in education : an implementation handbook /
Jerome S. Arcaro
- Delray Beach, Florida : St. Lucie Press, c1995
- xvi, 172 pages : illustrations ; 24 cm.
Includes index.
1. Introduction -- 2. Leadership -- 3. Malcolm Baldrige National Quality Award for Education -- 4. TQM in Education -- 5. Quality -- 6. Examples of Quality Schools -- 7. TQM Implementation Wheel -- 8. Organizing for Quality -- 9. Creating Quality Task Teams -- 10. The Problem-Solving Cycle -- 11. Problem-Solving Tools and Techniques -- 12. Basic Problem-Solving Tools -- 13. Cost of Quality -- 14. Continuous Improvement -- 15. Conclusion.
Although hundreds of school improvement programs have been launched in the United States over the past quarter century, very few of them have been successful.