TY  - BOOK
AU  - Lewis, Ralph G.
AU  - Smith, Douglas H.
TI  - Total quality in higher education
SN  - 963403079
AV  - LB 2341 .L46 1994 
PY  - 1994///
CY  - Delray Beach, Florida
PB  - St. Lucie Press
KW  - EDUCATION POLICY
N1  - Includes index; 1. Why total quality? -- 2. Overview of total quality -- 3. The house of quality -- 4. Strategy management -- 5. Process management -- 6. Project management and team management -- 7. Individual management and task management -- 8. Implementation: the transforming process -- 9. ISO 9000 in training and education: a view to the future
N2  - The St. Lucie Press Series on Total Quality originated when it was recognized that the rapidly expanding field of Total Quality Management was neither well defined nor well focused. This realization, coupled with the current hunger for specific, how-to examples, led to the formulation of a plan to publish a series of subject-specific books on total quality, a new direction for books in the field to follow
ER  -