TY  - BOOK
AU  - Robbins, Stephen P.
AU  - Hunsaker, Phillip L.
TI  - Training in interpersonal skills: TIPS for managing people at work 
SN  - 9780130090546
AV  - HF 5549.12 .R63 2003 
PY  - 2003///
CY  - Upper Saddle River, New Jersey
PB  - Pearson Education Incorporation
KW  - COMMUNICATION INTERPERSONNELLE
N1  - Includes bibliographical references and index; Chapter 1. Skills: An Introduction -- Chapter 2. Self-Awareness: A Point of Departure -- Chapter 3. Sending Interpersonal Messages -- Chapter 4. Listening -- Chapter 5. Providing Feedback -- Chapter 6. Goal Setting -- Chapter 7. Clarifying Expectations -- Chapter 8. Empowering People Through Delegation -- Chapter 9. Politicking -- Chapter 10. Persuading -- Chapter 11. Applying Leadership Style -- Chapter 12. Promoting and Managing Resistance to Change -- Chapter 13. Building Teams -- Chapter 14. Running Meetings -- Chapter 15. Resolving Conflicts -- Chapter 16. Negotiation -- Chapter 17. Integration
N2  - This book provides an action-oriented approach to developing interpersonal skills, in which students actually practice skills behavior. It contains more than 40 exercises centered around 12 key interpersonal skills
ER  -