Public sector management /
Norman Flynn
- New York : Prentice-Hall, c1996
- xi, 244 pages : illustrations ; 24 cm.
Includes bibliographical references and index.
Part 1. The public sector in the United Kingdom -- Part 2. Politics and the public sector -- Part 3. Public spending -- Part 4. Social policies and management -- Part 5. Introducing markets -- Part 6. Markets and managerial behavior -- Part 7. Managing through contracts -- Part 8. Service design and customer orientation -- Part 9. Managing performance -- Part 10. Managing people -- Part 11. Organizational structures -- Part 12. The future of public sector management.
This is a book about management in the public sector in the United Kingdom. Successive government have restructured, reformed, privatized and reorganized public services so that managers and worker are uncertain about what will happen next and unsure about what is expected of them.