TY - BOOK AU - Kumar, Sumit TI - Marketing and business management SN - 9789381421918 AV - HF 5415 .K86 2012 PY - 2012/// CY - New Delhi, India PB - Random Publications KW - MARKETING N1 - Includes bibliographical references and index; 1. Delivering the customer-focused value -- 2. Customer relationship management -- 3. Outsourcing and globalization -- 4. Depository system and Indian stock market -- 5. Value leadership ER -