TY - BOOK AU - Pond, Keith TI - Retail banking SN - 9781906403980 AV - HG 1601 .P66 2014 PY - 2014/// CY - England PB - Global Professional Publishing KW - BUSINESS AND ECONOMICS -- FINANCE N1 - Includes index; Chapter 1. The retail banking environment -- Chapter 2. What is retail banking? -- Chapter 3. How do retail banks work? -- Chapter 4. Retail banks and the economy -- Chapter 5. retail banking regulation -- Chapter 6. Competition in retail banking -- Chapter 7. The banker-customer relationship -- Chapter 8. Retail banking products -- Chapter 9. Retail banking channels -- Chapter 10. Payments and payment system -- Chapter 11. Credit appraisal -- Chapter 12. Banking securities ER -