TY  - BOOK
AU  - Evans, James R.
TI  - Quality and performance excellence: management, organization, and strategy 
SN  - 9781133955931
AV  - HD 62.15 .E83 2014 
PY  - 2014///
CY  - Australia
PB  - Cengage Learning Asia Pte Ltd
KW  - QUALITY CONTROL
N1  - Includes bibliographical references and index; Foundations of quality and performance excellence -- Performance excellence, strategy, and organization theory -- Performance excellence and organizational behavior -- Leadership and organizational change
N2  - Although the sixth edition of this book represented a major revision and reorganization of the chapters to provide a more logical approach to the subject, the revisions in this edition are relatively minor, focusing on maintaining currency in content and the student-friendly style of past editions. They include new performance excellence profiles at the beginning of several chapters, additional of several new and contemporary topics, boxed examples and cases
ER  -