TY  - BOOK
AU  - Evans, James R.
TI  - Quality and performance excellence: management, organization, and strategy 
SN  - 9789814272520
AV  - HD 62.15 .E93 2009 
PY  - 2009///
CY  - Austalia
PB  - Cengage Learning Asia Pte Ltd
KW  - TOTAL QUALITY MANAGEMENT
N1  - Includes bibliographical references and index; Foundations of quality and performance excellence -- Performance excellence  and organization theory -- Performance excellence and organizational behavior -- Leadership and implementation
N2  - The book presents the basic principles and tools associated with quality and performance excellence and provides many illustrations and end-of-chapter cases that can be used as basis for class discussion
ER  -